36 months experience managing support requests on a level 2 help desk, Hands on and End user oriented support
36 months experience resolving hardware and software issues and troubleshooting Window 11 or OS.
36 months experience with the installation and support of O365 and Outlook in an enterprise environment.
36 months experience using Lansweeper, Remote desktop and Active Directory, all three are required.
36 months experience using ITSM service desks.
36 months experience configuring and installing windows-based hardware, software, peripherals, network printers and thin clients.
36 months experience imaging computers and ability to lift & carry equipment, including items that may weigh up to 50 pounds
36 months experience supporting RSA Console and Workspace1
36 months experience with assisting customers by phone, email and in person
36 months experience utilizing VMware vSphere to support virtual desktops
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Agency: NYS Department of Health
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