Job Description

About Us:

At  Advanced Professional Security (APS) , we pride ourselves on providing top-tier security services with professionalism, reliability, and integrity. Our team is growing, and we're seeking a  dedicated and experienced Scheduler/Dispatcher to join our fast-paced operations department. If you're detail-oriented, calm under pressure, and thrive in a coordination-heavy environment, we want to hear from you.

Position Overview:

The Scheduler/Dispatcher is responsible for ensuring all security posts are staffed with properly trained personnel, managing day-to-day scheduling needs, dispatching guards in real time, and responding to last-minute coverage issues. This role is critical in maintaining client satisfaction and operational efficiency.

Key Responsibilities:

• Develop and maintain weekly/monthly guard schedules for multiple client sites.

• Dispatch security personnel to assigned locations promptly and accurately.

• Monitor attendance, call-outs, and shift confirmations.

• Respond to staffing emergencies and adjust schedules in real time.

• Maintain clear communication with guards, supervisors, and clients.

• Ensure coverage complies with labor laws, licensing requirements, and company policies.

• Maintain up-to-date records of guard availability, time-off requests, and incidents.

• Collaborate with recruitment and HR for onboarding and scheduling new hires.

• Use scheduling and dispatch software effectively (e.g., TrackTik, WhenIWork, or similar).

Qualifications:

• 2+ years of experience in scheduling, dispatching, or coordinating staff (security industry preferred).

• Strong organizational and time-management skills.

• Excellent communication and interpersonal abilities.

• Proficient in scheduling software and Microsoft Office Suite.

• Ability to remain calm under pressure and manage multiple priorities.

• Willingness to work occasional evenings, weekends, or holidays if required.

What APS Offers:

At Advanced Professional Security, we believe our people are our most valuable asset. We offer a supportive and professional environment where your skills are recognized and rewarded.

Employee Benefits:

• Full Medical, Dental, and Vision Insurance

• 401(k) Retirement Plan with Company Match

• Paid Time Off (PTO) and Paid Holidays

• Career Growth and Advancement Opportunities

• Ongoing Training and Professional Development

• Supportive Management and Team Culture

Qualities We Look For:

• Dependability and commitment to excellence

• Strong problem-solving and critical thinking

• High level of integrity and professionalism

• Flexibility and adaptability in dynamic situations

• Strong team player with a proactive mindset

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