Remote Customer Experience Representative (Contractor) Job at Archive, Remote

TXVVYk05dkFTbmVvSzhTOHRBRU1ENEIxdmc9PQ==
  • Archive
  • Remote

Job Description

The Customer Experience Representative is the first point of contact for customers with questions or issues. The ideal candidate must be passionate about rising to the challenge of making every customer interaction with the company an incredible experience. This role is part-time, 100% remote, and all eligible candidates must be able to work from home.

What you’ll be doing

  • Focus on helping our customers achieve success with the buying and selling of used products on Archive sites
  • Respond quickly to customer-submitted email requests 
  • Troubleshoot and guide customers through any questions or concerns
  • Partner with internal teams to solve larger customer-related issues
  • Keeps current with product knowledge 
  • Documents problems and resolutions and escalate appropriately
  • Follows up with customers to ensure that issues have been addressed successfully

What You Need for This Position

  • Strong customer service skills, case ownership, positive attitude, excellent problem-solving, communication, and organizational skills
  • Prior experience working with customers 
  • Prior experience with Zendesk is a plus
  • Basic knowledge of e-commerce retail
  • Customer-facing experience desired (retail, hospitality, online support, etc.)
  • Ability to communicate effectively with non-technical staff and customers
  • Knowledge of all Microsoft Office Suites 
  • Ability to work remotely with little supervision while still completing daily tasks.
  • Customer-focused – what we do revolves around the customer!
  • Ability to think critically, troubleshoot, and solve complex problems in a fast-paced, changing environment
  • Ability to work 8 AM – 6 PM PST,
  • Availability to work a weekend day is preferred.
  • This is a part-time role with a maximum of 30 available hours.
  • This role is open to US applicants only.

Jobicy JobID: 130096

Job Tags

Remote job, Full time, For contractors, Work at office, Weekend work,

Similar Jobs

Paul Davis of Northwest Michigan

Estimator - Restoration & Remodeling Job at Paul Davis of Northwest Michigan

 ...network of full-service insurance restoration contractors.The Estimator plays a very important role in the success of our company. You...  ..., meet with customers, draft the scope of work, estimate in Xactimate.* Secure approved scope and price with insurance company... 

MultiTech Systems

Data Entry/Office Assistant REMOTE Job at MultiTech Systems

 ...Seeking an Data Entry/administrative assistant. Our ideal candidate must be detail orientated, computer literate and able to type. Knowledge...  ...deadlines Work timely with minimal supervision Other office duties as assigned REQUIREMENTS: Type 35/45 wpm Computer... 

Whole Foods Market

Full Time Butcher Job at Whole Foods Market

Performs duties relating to the cutting, preparation, display, and selling of meat products. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times....

Merck & Co.

Sterile Production Supervisor (2nd shift) Job at Merck & Co.

 ...Product development and Good Manufacturing Practice (GMP) clinical manufacturing plant in Rahway, New Jersey. The Sterile Production Supervisor manages a team of technicians for daily operations that support sterile supply, aseptic formulation, aseptic filling, and visual... 

Contemporary Staffing Solutions

Food Safety Supervisor Job at Contemporary Staffing Solutions

Job Title: Food Safety SupervisorJob Overview:Contemporary Staffing Solutions is seeking a Food Safety Supervisor to join our client...  ...food safety risks, and implement process improvements Manage sanitation supply inventory, pest control oversight, and facility...