Job Description

Are you excited to work with innovative security products?

Do you enjoy working with innovative solutions and helping enterprise customers to achieve their desired outcomes?

Join the Akamai Enterprise Security Group

Akamai is changing the way organizations protect their data centers and clouds from advanced threats and that starts with our people. Our team boasts some of the most talented and experienced cyber security and data center experts in the field. Were always looking for new people to inspire us and make us better.

Join Our Customer Success team!

The Customer Experience Manager develops and implements scalable programs or engagement, adoption, retention, and advocacy. Responsibilities include overseeing digital success strategies and establishing peer-driven community learning, engagement, and feedback initiatives.

In this role you will be:

• Designing and implementing scalable customer journeys; enhancing experience via automation, internal partnerships, and targeted communication strategies.
• Building and moderating a digital community platform, driving engagement, cultivating advocates, and promoting product champions.
• Monitoring customer health, analyzing data, collaborating on outreach strategies, and developing re-engagement digital plays.
• Capturing customer insights, sharing feedback, informing priorities, and amplifying success stories across teams.

Do what you love

To be successful in this role you will:

• 5+ years in Customer Success, Customer Experience, or Community Management at a B2B SaaS or cybersecurity company.
• Have experience in building digital success programs and/or launching customer communities.
• Have analytical skills with experience using tools like Gainsight, Salesforce, or similar CS platforms.
• Have excellent communication and content development skills (e.g., writing newsletters, creating help articles).
• Be familiar with community platforms (e.g., Salesforce Experience Cloud, Khoros, Higher Logic, inSided) is a plus.
• Possess empathetic, customer-focused mindset with the ability to influence across teams.

Work in a way that works for you

FlexBase, Akamai’s Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you’ll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world’s most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.
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