Job Title: Inside Sales - Customer Support
Raleigh NC 27609
Candidate will need to work On-Site during training. After training, there is a chance to work remotely 1 or 2 days a week at Manager's discretion.
6 Months
The Inside Sales Support is a trained individual involved with the execution of Inside Sales programs. He/she works directly with customers, account managers and the Hitachi Energy product groups. The Inside Sales organization is responsible for the development and implementation of proactive programs responding to customer requirements, assisting in achieving equitable solutions as well as the co-ordination of investigations of complaints. The overall mission of the Inside Sales Organization is to provide a consistent base for support as measured by internal and external customer satisfaction.
Tasks:
Responsible for the execution of daily customer activities including order entry and tracking; order management with local business units, including timely response to customers inquiries with appropriate Hitachi Energy solution; quantify and resolve customer complaints and needs with little supervision.
Utilize Hitachi Energy's tools and processes including product configuration tools, order entry and business systems.
Responsible for order tracking and communication of on-time customer delivery.
Coordinate input from other Hitachi Energy product groups to develop bids responsive to customer requirements. Simultaneously process information on multiple and varied projects and respond effectively to changes in priorities.
Write complete proposal documents and revise contract documents, as required. Compile data for reporting contract scope, terms, cost and profitability.
Execute change orders and expedite collection of overdue invoices.
Basic Qualifications
Three (3) years of customer support experience
General knowledge of Power Transmission & Distribution products/systems, and Power Generation preferred;
Previous experience with business-to-business customer support preferred;
Must have knowledge and skill in utilization of CRMs and web portals. Knowledge of programs such as SAP and SFDC (Salesforce.com) are preferred.
Proficient in Microsoft Suite (Word, PowerPoint, Excel)
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