Job Description

As the Hotel Assistant General Manager, you will play a pivotal leadership role in ensuring the hotel's daily operations run seamlessly. With minimal supervision, you will exercise independent judgment to optimize operations while upholding our vision, mission, and values. This self-starter position requires 24-hour availability and a commitment to delivering exceptional guest experiences through effective team leadership and operational management. Responsibilities:

• Perform key administrative duties, including payroll, bank deposits, and adherence to operational checklists.
• Training, mentoring, and supervising staff in the Front Desk, Maintenance, Housekeeping, Laundry, and Breakfast department
• Conduct regular inspections of guest rooms and back-of-house areas to meet brand and safety standards.
• Handle guest complaints and queries promptly and professionally to uphold service excellence.
• Handling customer complaints and queries

• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Employee must occasionally lift and/or move up to 25 pounds
• High school diploma or general education degree (GED); OR one to three years related experience and/or training; OR equivalent combination of education and experience
• Ability to read and interpret business materials, write professional correspondence, and deliver presentations.

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