Job Description

Together we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar  Website Designer (Coordinator).

We’re looking for a Website Designer to join our Professional Services Team, who want to disrupt the travel industry and love to travel as much as we do. As a  Website Designer (Coordinator) , you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites our customers from around the world will be proud of. 

Location:  Remote

Working shifts: 3 PM to 12 AM UTC (8am to 5pm California Time) 

What You Will Do:

• Conceptualize, use a consultative approach in creating high quality, professional, hospitality websites for our customers through our in-house website builder 

• Manage the website onboarding projects and service delivery timelines of multiple accounts 

• Manage all records and upkeep all task management systems related to websites service delivery 

• Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice call 

• Collaborate with a team of website designers to deliver websites on time 

• Assist with website service scoping or questions from potential customers 

• Investigate on website errors or support, research, and suggest on website service improvement 

• Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns 

• Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers 

• Use graphic design tools to create visual elements that are in line with our customers’ branding 

• Resourceful and can research and develop content to build websites quickly 

• Passionate about meeting customers from all over the world and happy to provide them genuine customer service

• Problem solver, resolves and handles customer complaint 

• Up to date with website trends and website development techniques that are most most effective in engaging consumers

• Able to handle multiple deadline-driven pressure

• Involved in developing website service improvement processes and projects 

Key Competencies include:

• Creative, has a keen eye for design, and high attention to detail

• Effective execution and management of several website projects with varying processes in a timely manner

• Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success

• Able to lead and collaborate with a diverse team of different personality types

• Open to general changes, improvements and process updates 

• Highly organized, can handle result-driven pressure, proactive, self-starter, and team player with a love of continually improving the processes around you

You’ll Succeed With: 

• 1+ years of Website Design and Development experience preferred

• 1+ HTML and CSS experience preferred

• Experience with Adobe Photoshop and Canva preferred

• Experience with (CMS) such as WordPress or Drupal or Duda preferred

• Fluent English

• Background in customer service or professional services onboarding 

• Excellent communication skills and a positive attitude

• Excellent problem-solving skills and emotional management

• Excellent internet/wifi connection

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