Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

You’ll be at the heart of driving data-informed decisions for our global Airports and Cargo Training team. In this role, you’ll use your analytical skills and technical expertise to measure learning effectiveness, track qualifications, deliver insights, collaborate across the business, manage reporting and budget processes, and leverage AI tools to automate and improve efficiency. If you love solving complex problems, making an impact through data, and partnering with others to drive results, this is the role for you.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Develop and implement a comprehensive learning measurement strategy, including dashboards and reporting tools, to assess training effectiveness, ROI, and impact on business outcomes.

• Organize and maintain reporting on learning initiatives to provide actionable insights to leadership and stakeholders.

• Collaborate with workforce planning, recruiting, and delivery teams to design and execute training readiness plans for high-volume roles.

• Manage the training team’s budget and budget planning process, including forecasting, tracking, and reporting.

• Ability to build and architect foundational systems and processes for training analytics, qualification tracking, and reporting.

• Track and report on team member qualifications for required roles, ensuring processes are in place to prevent unqualified assignments.

• Review and analyze stakeholder and learner survey data to identify training gaps, and provide actionable insights to inform continuous improvement.

• Prepare and deliver executive-level presentations and reports that communicate training insights, effectiveness, and recommendations to leadership and stakeholders

• Establish and maintain strong relationships with airport and cargo leaders, ensuring effective stakeholder engagement to support training effectiveness and impact.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's Degree or equivalent experience 
• 3+ years of relevant experience

Preferred Qualifications- Education & Prior Job Experience

• N/A

Skills, Licenses & Certifications

• Ability to think analytically and work comfortably with data to extract actionable insights.

• Skill in preparing executive-level reports and presentations that communicate insights clearly.

• Ability to collaborate effectively across diverse teams and build productive relationships.

• Skill in managing multiple priorities and projects with accuracy and timeliness.

• Proficiency with data tools, report writing, Excel, and technology for process improvement.

• Ability to communicate clearly and professionally in all formats, including presentations, briefings, and meetings.

• Skill in using AI tools and emerging technologies to analyze data, automate reporting, and improve efficiency.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

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