Job Description

This position is responsible for managing all aspects of retail outlets in accordance with corporate policy; responsible for achieving revenue and customer service objectives; maintaining departmental policies and procedures; assists in developing and monitoring departmental budget to ensure profitable operation of all outlets. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).  

ESSENTIAL DUTIES AND RESPONSIBILITIES :  

• Ensure departmental standards, guidelines and objectives are met.
• Maintains other administrative processes, such as budget and staffing to ensure proper planning and efficient operation of assigned areas.
• Hire, train, motivate, and manage staff to ensure proper staffing and that employees receive adequate guidance and resources to perform job responsibilities and meet departmental objectives.
• Monitor and evaluate retail outlet on a daily basis to ensure that customer needs are met and that the retail shop is operating on a profitable basis.
• On a daily basis, maintains inventories at an acceptable level based upon historical seasonal sales records.
• Assist in developing and creating merchandise displays that will lead to improved sales.
• Responsible for the security and accuracy of assigned bank and is accountable for any and all overages and shortages.
• Process invoices, packing slips, receiving documents, short shipments and skuing conflicts.
• Conduct periodic inventories of merchandise and equipment in accordance with prescribed schedules; prepares required reports and acts as a liaison with retail shop supervisors of other hotels to ensure that Golden Nugget is employing the latest merchandising techniques.
• Perform other duties as assigned.

  SUPERVISORY RESPONSIBILITIES :

Retail Sales Associates

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

• Work in an environment that is subjected to varying levels of heat and noise, the severity of which depends upon customer volume.
• Ability to organize/prioritize work, meet deadlines, work with minimal supervision/multiple interruptions, exercise judgment and adapt instructions/directions from one assignment to another.
• Directs and actively participates with staff to assemble all floor moves.
• Ability to exercise judgment and implement control over the performance of subordinates.
• Schedule staff so that proper coverage is maintained while keeping payroll costs in line.
• Knowledge of merchandising operations, to include appropriate staffing levels, service equipment and guest relations.
• Supervise all staff including selection, training, counseling and discipline.
• Ability to deal with a number of problems requiring initiative and good judgment.
• To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily.
• Familiarity with and understanding of guidelines and sanitation procedures.
• Excellent customer service skills.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• Minimum age requirement is 21.

EDUCATION and/or EXPERIENCE :

Minimum of two years of supervisory/management experience in a retail operation, or through the completion of a high school degree or equivalent and three years’ experience in retail operations, two years of which must have been in a supervisory/managerial position.

MATHEMATICAL SKILLS:

Basic math skills.

Language Skills:

Must be able to speak and understand English.

PHYSICAL DEMANDS :

• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Constantly walking up to distances of 500 ft. during shift.
• Frequently stooping, reaching.

WORK ENVIRONMENT :

• Work performed indoors in a climate-controlled environment. There are occasional hot and cold temperature changes.
• While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.
• Work with others in close spaces.
• Moderate to high noise levels.
• Walk/stand on tile/mats/carpet/cement.

What we offer you: 

• Multiple benefit plans to suit your needs 

• Paid Time Off 

• 401K 

• Opportunities for advancement 

• Positive and respectful work environment where diversity is valued 

• Generous employee discounts on dining, retail, amusements, and hotels 

• Community volunteer opportunities 

Disclaimer : The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. 

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