Remote Customer Success Manager Job at Cyware, Remote

TWVjZk5kTEdUM0NvS2N5OHN3QU1Ebzl3dkE9PQ==
  • Cyware
  • Remote

Job Description

About Cyware

Cyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, malware, attackers, and vulnerabilities. Cyware’s Cyber Fusion platform integrates SOAR and TIP technology, enabling collaboration across siloed security teams. Cyware is widely deployed by enterprises, government agencies, and MSSPs, and is the leading threat intelligence sharing platform for global ISACs and CERTs. 

Your next opportunity starts here!

More on Cyware: (

Built and designed by SecOps practitioners and cybersecurity leaders, Cyware offers multiple technologies within its Cyber Fusion platform, including advanced threat intelligence solutions (TIP) for large and small security teams, vendor-agnostic security automation (SOAR), and purpose-built security case management. As a result, organizations can increase speed and accuracy while reducing costs and analyst burnout. Cyware’s Virtual Cyber Fusion solutions make secure collaboration, information sharing, and enhanced threat visibility a reality for enterprises, sharing communities (ISAC/ISAO), MSSPs, and government agencies of all sizes and needs.

About you:

  • You are driven, inquisitive, proactive, and energetic 
  • You have a growth mindset and are committed to delivering results 
  • You thrive in a fast-paced, collaborative environment

Why We Are Hiring:

The Customer Success Manager at Cyware is responsible for the technical parts of the processes for the implementation of customer success. This includes, but may not be limited to, customer onboarding, training, support, and technical enablement.

Come join an exciting cybersecurity product startup that just closed Series C funding round!

What You Will Do:

  • Teaches one or more technical classes
  • Regularly participates in cross-functional projects
  • Owns and maintains training function within the Customer Success department
  • Manages multiple projects/tasks with minimal supervision
  • Serves as the technical point of contact for Customer Success Managers
  • Escalates technical issues and questions to the engineering and development teams
  • Communicates effectively, both verbally and written, with management, team members, and other departments
  • Balances long and short-term goals by prioritizing activities
  • Actively creates and participates in curriculum planning sessions for new product training
  • Recommends and implements solutions when project issues arise
  • Build strong customer relationships, especially with key customer stakeholders and sponsors
  • Always strive to provide exceptional customer experience
  • Manage customer expectation and lead them to customer satisfaction
  • Make sure all deliverables arrive in good order, on time, and fulfill customers’ requirements
  • Keep track of key account metrics
  • Communicate the progress to both internal and external stakeholders
  • Take initiatives in identifying growth opportunities
  • Collaborate with our team to achieve sustainable growth

Who You Are

  • US Citizenship is a requirement of this position in accordance with 8 U.S.C 1324b(a)(2)(C)
  • Qualified candidates must have experience as a CSM or in a similar customer-facing role.
  • Prior cybersecurity experience is required and technical experience in threat intelligence is strongly preferred.
  • Excellent oral presentation and customer interaction skills
  • Technical and troubleshooting skills in at least one software application or technology
  • A proven track record of Technical Account Management or other relevant experience
  • Experience in managing multiple stakeholders and projects
  • A listener who is customer-oriented and attentive to their needs
  • Critical thinker and problem-solving skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills
  • Experience in using software for sales such as Salesforce, Churn Zero, or other CSM tools
  • Experience with security applications and security defense infrastructure

We’re a lean team, so your impact will be felt immediately. If this all sounds like a good fit for you, why not join us?

You’ll love working at Cyware because

  • We foster an exciting and challenging start-up culture. 
  • We’re not just employees. We’re people. We offer a comprehensive benefits package including time off, paid holidays, retirement plans, insurance coverage and much more.
  • We’ll invest in your career. Our company is growing quickly and we will give you the opportunity to do the same. You will have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
  • We offer competitive compensation packages. We deeply value the talent our team brings to the table and believe that fair and equitable total compensation packages are part of our commitment to everyone who works here.
  • We value diversity of people, culture, and ideas.

How to Apply

Apply right here. You’ve found the application!

EEO Statement: Cyware is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability.

Jobicy JobID: 126240

Job Tags

Full time, Temporary work, Immediate start,

Similar Jobs

Liberty Personnel Services, Inc.

Senior Geologist Job at Liberty Personnel Services, Inc.

 ...Renowned consulting engineering firm specializing in the civil & environmental sectors is proactively seeking a Senior Geologist. Overview...  ...s or Masters degree from an accredited university in geology, hydrogeology, or civil/environmental engineering or other related... 

Universal Music Group

Universal Music Group 2026 Summer Internship Program: Brand & Label Opportunities: Operations - New York, 10019 Job at Universal Music Group

 ...Universal Music Group 2026 Summer Internship Program: Brand & Label Opportunities: Operations - New York, 10019, United States of America...  ...various reports to staff Updating and maintaining internal data systems Building and maintaining forecasting and projection... 

Clinical

Environmental Health & Safety Specialist Job at Clinical

Roles & Responsibilities Aid in managing site safety and environmental programs (Chemical Hygiene, Biological Safety, Fire Safety). Manage investigations of accidents and work-related injuries or illnesses, maintain OSHA 300 Logs, and follow up on Workers Compensation...

SP (SP Plus)

CDL Shuttle Driver (DOT) Job at SP (SP Plus)

 ...our most valuable asset, time. Responsibilities An SP+ Shuttle Driver DOT will be responsible for the proper and safe operation of...  ...items, if applicable (e.g. operating shuttle buses at an airport location). Assist Facility Manager with other duties as... 

829 Studios

E-Commerce Manager (Lifestyle brand client) Job at 829 Studios

 ...Own site taxonomy, navigation, filters, and product organization to maximize findabilityand elevate the path-to-purchase. Manage product lifecycle online, including SKU setup, enrichment, categorization, cross-sells/upsells, and asset management. Coordinate...