Job Description

Position Title: REGIONAL OPERATIONS AND EXPERIENCE MANAGER  

Travel Required

Salary: $100,000 - $125,000

Pay Grade:  

Other Forms of Compensation: none 

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. 

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. 

Job Summary

The Regional Operations and Experience Manager will be responsible for the success of multiple accounts, managing client relations, along with ensuring that the services offered to customers is of superior quality.

50% travel is required

Key Responsibilities:

• Demonstrates good rapport and strategic alignment with our clients as well as a much larger role in administrative functions
• Focuses on the needs and requirements of the client using service based solutions and best practices to exceed expectations
• Maintains and supports client satisfaction at a level that ensures account retention
• Prepares and implements departmental goals and objectives
• Supports analysis of department’s financial data and statistics
• Performs other duties as assigned

Qualifications:

• Bachelor’s Degree or equivalent work experience
• 3-5 years of relevant management experience
• Ability to communicate effectively at all levels of the organization
• Must possess a thorough knowledge of contract administration and office procedures
• Displays general business acumen
• High customer service and quality attitude
• Human-Centric Hospitality Resource who has experience with AI Technology
• Hospitality professional with experience in training FOH and BOH teamsAbility to create a hospitality and culture training library and measurement tools
• Conduct independent, quality-auditing and customer response monitoring
• Ability to conduct regular innovation forums that ensure our clients and teams are up to date with new thinking, new technology and new ways of working
• Knowledge of white glove hospitality industry standards
• Ability to present new business/sales presentations
• Expert ability to communicate with clients and identify training/operational needs
• Excellent multi-tasker capable of managing multiple projects at once
• SME in hospitality resource indexing
• Empower staff with modern tools and training to reduce stress and improve service quality
• Exceedingly outgoing personality; charismatic speaker and writer

Apply to ESFM Services today!

ESFM is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.

Associates at ESFM are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.  For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1465240

ESFM  

Brandy Wilson  

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