Job Description

Brook Farm Veterinary Center is a veterinary practice committed to excellent medicine and a high-quality client experience. We are entering an exciting period of growth and are looking for a Practice Growth Manager / Scheduler to help expand our client base, strengthen retention, and increase follow-through on recommended care—especially wellness, dentistry, and surgery .

This is a highly collaborative, client-facing role for someone who is organized, proactive, and motivated by measurable results.

What You’ll Do

You’ll help our practice grow by making sure clients feel supported, appointments get booked, and care plans don’t get dropped. This role works closely with the front desk team, technicians, and doctors.

In this role, you will:

• Answer phones and help schedule appointments (new clients, existing clients, urgent needs)

• Meet and welcome new clients when they arrive

• Follow up with people who call or message us so we can get them scheduled

• Help clients understand the next steps after the doctor’s exam (rechecks, procedures, follow-ups)

• Book recheck appointments before clients leave

• Help clients schedule dentals and surgeries when those are recommended

• Encourage clients to book the next wellness visit ahead of time when appropriate

• Track “recommended but not scheduled yet” items and follow up with clients

• Help request and manage online reviews, and bring client feedback to leadership

• Post on social media (Facebook/Instagram) with photos, short videos, and reminders (with permission)

• Create simple emails/newsletters for clients (examples: monthly updates, seasonal reminders, promotions)

• Attend local pet events, adoption events, and fundraisers and represent the practice

• Build relationships with local partners (groomers, trainers, rescues, daycares) and help develop a referral program

What We’re Looking For

We’re looking for someone who is:

• Friendly, confident, and enjoys working with people

• Organized and dependable with strong follow-through

• Comfortable discussing care recommendations and helping clients schedule next steps

• Able to switch tasks quickly and stay calm during busy moments

Preferred experience:

• Veterinary, medical, dental office, or customer service experience

• Scheduling/phone experience

• Social media posting and basic content creation

• Canva/basic design skills

• Event planning or community outreach

Benefits

• Veterinary care discounts

• Paid time off

• Performance incentives

• Growth opportunity into a long-term leadership role

Our Leadership Philosophy
We are committed to creating a diverse, inclusive and equitable workplace. We strive to build a culture where employees can be their fullest selves and their individual contributions are valued. We truly want to see all of our team members not only succeed but to elevate themselves. Brook Farm strives to provide an environment that allows for both personal and professional growth by providing the tools and opportunities to thrive. We take pride in the role we provide in pet care, and every team member is empowered to try new things and own their decision-making.

Our Mission and Vision
We care for every animal and every person who cares for them. We envision a world where every person and animal lives in health and harmony.

Equal Opportunity Statement
Brook Farm Veterinary Center is an equal opportunity employer and does not discriminate on the basis of race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, or gender identity or expression. Brook Farm is fully committed to achieving a diverse workforce and complies with all Federal and New York State laws, regulations, and executive orders regarding non-discrimination.

Folx who are queer, trans, non-binary, Black, Indigenous, people of color, disabled, parents, are/have been system-impacted, are immigrants, and anyone who has experienced systemic oppression and/or are underrepresented in the industry are encouraged to apply.

Drug-Free Workplace Statement
Brook Farm Veterinary Center has zero tolerance for illegal drug use. Within the limits of federal, state, and local laws, Brook Farm Veterinary Center reserves the right to examine and test for drugs and alcohol at our discretion. We are a smoke-free workplace.

Background Screening
To ensure that individuals selected and retained posses the qualifications required to safely and effectively perform the duties of their position, the practice may conduct background screening. This can include reference checks, driving record checks, criminal record checks, and education and credential verification.

Job Tags

Full time, Seasonal work, Work at office, Local area,

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