Online Chat Service Representative Job at Oak Island Nc, Manassas, VA

Tk9FVU9kN0NTbmVnTHNHNHR3SUpESVp3dVE9PQ==
  • Oak Island Nc
  • Manassas, VA

Job Description

We are looking for a friendly and professional Online Chat Service Representative to join our team and assist our customers via live chat.

As an Online Chat Service Representative, you will be the first point of contact for customers seeking assistance. Your primary responsibilities will include answering inquiries, resolving issues, and providing information about our products and services through live chat.

Key Responsibilities:

Respond to customer inquiries promptly and professionally via live chat.
Identify customer needs and provide appropriate solutions or escalate issues when necessary.
Maintain a high level of customer satisfaction by providing accurate and helpful information.
Document customer interactions and maintain records of conversations in our CRM system.
Collaborate with team members and other departments to resolve customer issues.
Stay updated on product knowledge, promotions, and company policies.
Provide feedback on customer interactions to help improve service quality.
Qualifications:

High school diploma or equivalent; additional education or certifications preferred.
Previous experience in customer service or online chat support is a plus.
Excellent written communication skills with a friendly and professional tone.
Strong problem-solving abilities and attention to detail.
Ability to multitask and manage time effectively.
Proficient in using chat software and customer relationship management (CRM) systems.
Preferred Skills:

Familiarity with [specific tools/software relevant to the job].
Ability to work in a fast-paced environment.
Strong interpersonal skills and a team-oriented attitude.
Employment Type: Full-Time
Salary: $ 20.00 30.00 Per Hour

Job Tags

Hourly pay, Full time,

Similar Jobs

Bright Harbor Healthcare

Police Social Work Case Manager - On P.O.I.N.T. Job at Bright Harbor Healthcare

 ...police contacts via social work intervention. Position Title: Case Manager Position Type: Full Time; 35 Hours Weekly Benefits...  ...Vacation ~ Medical/Dental/Vision ~ Company paid Life Insurance and Long-Term Disability ~403B Plan with Company Match... 

Pacer Group

Process Operator II Job at Pacer Group

 ...Job Title Process Operator II Duration - 6 months Shift Mon Fri (2:00 PM - 10:30 PM) Location Conroe, Texas USA 77303 ABOUT THE ROLE ~ We are seeking a reliable, detail-oriented individual to support reverse osmosis membrane handling operations... 

Alma International inc

Entry Level Direct Marketing Job at Alma International inc

 ...Job description Ready to elevate your career in marketing? If you're a motivated individual with a passion for direct marketing, we want you to join our dynamic team! In this role, you'll gain hands-on experience in driving key performance metrics, building strong... 

Teradata Corporation (SE)

Elastic Cloud Platform Architect Job at Teradata Corporation (SE)

 ...NY. The ideal candidate will have over 10 years' experience in large-scale distributed systems and a proven track record in cloud elasticity and multi-cloud architectures. This position offers an annual salary between $217,300 and $325,900, with comprehensive benefits... 

EssilorLuxottica Group

Training Coordinator (Manufacturing) Job at EssilorLuxottica Group

 ...Discover more by following us on LinkedIn! GENERAL FUNCTION The Training Cooridnator takes action to make the Manufacturing Facility ...  ...facility. MAJOR DUTIES & RESPONSIBILITIES Develops, coordinates and provides strong hands-on training to current and new associates...