Job Description

Req ID: 352210

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a MS Dynamics CRM Developer - Customer Service to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

"Role
Implement features and fixes in the Customer Service module under guidance, following established patterns and ALM processes; steadily grow autonomy across Power Platform, plugins, and Omnichannel.

Responsibilities

Configure Dataverse tables, forms, views, and business rules; build model-driven app components.

Write JavaScript/TypeScript form scripts and Power Automate flows; assist with plugins (.NET/C#) and PCF controls.

Contribute to Customer Service features (Cases, Queues, Routing, SLAs/Entitlements, Knowledge, Activities, Customer Service Workspace); assist on Omnichannel (chat/voice) setup.

Support integrations (Logic Apps/Functions, Service Bus) and CIF basics for CTI under supervision.

Follow ALM/CI-CD steps for solution movement and config migration; add telemetry, tests, and documentation; fix routine defects.

Requirements

1–5 years (or internships/projects) on Dynamics 365/Power Platform; good grasp of Customer Service concepts.

Practical experience with Dataverse customizations, Power Apps, Power Automate, and JavaScript/TS; basic .NET/C# exposure for plugins.

Familiarity with Omnichannel setup, environment management, and CI/CD basics (Azure DevOps/GitHub).

Strong learning mindset, collaboration, and attention to quality and documentation."

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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