Lifeline Call-Taker (Part-Time, Overnight Shift) Job at ProPivotal Staffing, Framingham, MA

TWVRVk10ckRUbnV1Sk1XNXNBRU1DSUYwdVE9PQ==
  • ProPivotal Staffing
  • Framingham, MA

Job Description

Lifeline Call-Taker (Part-Time, Overnight Shift)

We are seeking compassionate and dedicated individuals to join our team as Lifeline Call Takers. Beginning July 16, 2022, this life line will serve as a direct three-digit phone line available 24/7, 365 days a year, connecting people in distress with trained National Suicide Prevention Lifeline counselors.

This part-time position, with overnight shifts and a rate of $20/hr, involves providing free, confidential emotional support to individuals in crisis. Training will take place in the Framingham office.

Responsibilities:

  • Answer incoming calls from individuals facing mental health issues, crisis situations, suicidal thoughts, or other stressful circumstances
  • Show extreme empathy towards callers while maintaining an impartial stance to provide effective support
  • De-escalate callers with the assistance of the call site supervisor when necessary
  • Be prepared to contact 911 on behalf of the caller in critical situations

Qualifications:

  • High school degree
  • Prior telephone/call-center experience, particularly focused on providing emotional support, is highly preferred
  • Experience with data gathering techniques
  • Proficiency with Microsoft Office, Word, Excel, databases, and other software systems
  • Ability to deescalate crisis situations while maintaining composure
  • Must be able to attend training in Framingham, MA
  • Must have a Mac (Google Chrome access) or PC, strong Wi-Fi, and headphones with a microphone compatible with the computer
  • Quiet workspace for remote work

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

Job Tags

Second job, Work at office, Night shift,

Similar Jobs

MASONICARE

Nursing Assistant Job at MASONICARE

CNA Certified Nursing Assistant Masonicare at Mystic - Assisted Living - Mystic, CT Day Shift / 32hrs/wk / EOW Certified Nursing Assistants at Masonicare at Mystic assist residents with activities of daily living and personal care to maximize independence, freedom of choice... 

Army National Guard Units

LOGISTICS MANAGEMENT OFFICER-TITLE 32 Job at Army National Guard Units

 ...POSITION. This National Guard position is for a LOGISTICS MANAGEMENT OFFICER-TITLE 32, Position Description Number PDD1404PKY and is part of...  ...activities, and higher echelons of logistics such as Air Force Depot Weapons Systems Managers, NGB, Major Command Staff, etc.... 

829 Studios

E-Commerce Manager (Lifestyle brand client) Job at 829 Studios

 ...Own site taxonomy, navigation, filters, and product organization to maximize findabilityand elevate the path-to-purchase. Manage product lifecycle online, including SKU setup, enrichment, categorization, cross-sells/upsells, and asset management. Coordinate... 

Openkyber

Google Cloud Network Engineer Job at Openkyber

 ...Job Title: Cloud Migration Engineer Contract-to-Hire: 6-Month Contract with Extensions Open to Relocation: Yes, please use your sound...  ...: Top Skills Highlighted Cloud : AWS (legacy), Google Cloud Platform, Azure IaC : Terraform CI/CD :... 

Hytek Finishes

Aerospace Quality Engineer Job at Hytek Finishes

 ...Quality Engineer Elevate Aerospace Excellence Kent, WA | Full-Time , Day Shift (MF) | Reports to: Quality Manager Salary: $85,000 $110,000 (DOE) | FAA Repair Station Environment Advance aerospace innovation with precision and purpose. We're seeking...