Job Description

Job Responsibilities:

• Assist in the design, development, and testing of software solutions to support ITSM processes, including incident, problem, change, and service request management
• Assist in configuring and customizing ServiceNow to support ITSM processes, including creating custom tables, fields, and forms
• Develop and maintain scripts, workflows, and business rules to support ITSM process automation and data processing under the guidance of senior engineers
• Assist in integrating ServiceNow with other systems and tools, including APIs, web services, and data imports
• Troubleshoot and resolve technical issues with ServiceNow and ITSM software solutions with the guidance of senior engineers
• Collaborate with stakeholders to gather requirements and design software solutions that meet business needs
• Develop and maintain technical documentation for software solutions, including design documents, test plans, and implementation guides
• Stay up-to-date with new features and best practices in ServiceNow and ITSM software development
• Standard Job Description : (system generated) based on level and role
• Plans, conducts, and coordinates software development activities. Designs, develops, documents, tests, and debugs software that contains logical and mathematical solutions to business/mission problems or questions in computer language for solutions by means of data processing equipment. Applies the appropriate standards, processes, procedures, and tools throughout the development life cycle. Applies knowledge of computer hardware and software, subject matter to be programmed in business/mission applications, information processing techniques used, and information gathered from system users to develop software. Corrects program errors, prepares operating instructions, compiles documentation of program development, and analyzes system capabilities to resolve questions of program intent, output requirements, input data acquisition, programming techniques, and controls. Ensures software standards are met.

Skills:

• ITSM
• JavaScript
• Python

Education/Experience:

• High School.

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