Job Description

We are recruiting for an IT Systems Support Specialist in our Hillsboro, Oregon headquarter facility. As a member of the tech team, they will work as a first point of contact for technical support while gaining hands-on experience with enterprise systems and infrastructure. Primary responsibilities include end-user support, ticket management, troubleshooting hardware, user onboarding and documentation.

This is an in-office or hybrid position, local to the greater Portland area (at least 3 days in the office).

 Some nuts and bolts about the job:

• End-User Support: Provide technical support via phone, email, and in-person interactions
• Ticket Management: Manage and prioritize support tickets using our ticketing system
• Hardware Troubleshooting: Diagnose and resolve desktop, laptop, printer, and mobile device issues
• Software Support: Troubleshoot applications, operating systems, and productivity software
• User Onboarding: Set up new employee accounts, equipment, and access permissions
• Documentation: Maintain accurate records of support interactions and solutions
• Microsoft 365 Administration
  • O365 Management: Manage user accounts, licenses, and basic configurations
  • OneDrive Support: Assist users with file synchronization, sharing, and storage issues
  • SharePoint Administration: Support document libraries, permissions, and collaboration sites
  • Email Support: Troubleshoot Outlook and Exchange Online issues
  • Mac OS Support: Provide technical support for macOS environments
• Systems & Infrastructure Support
  • PowerShell Scripting: Create and maintain basic automation scripts for common tasks
  • Network Troubleshooting: Basic network connectivity and printing issues
  • Security Compliance: Assist with security protocols and user access management
  • Server Maintenance: Keeping all systems, both in house and in Azure maintained

We are an energetic and creative bunch and have high expectations for all of our employees. In addition to being fun to work with, we would like to hire someone with the following experience, skills, and attributes:

• 4-5 years technical support experience and systems administration
• IT certifications a plus but not required (CompTIA A+, Microsoft 365 Certified, etc.)
• Experience with ticketing systems (ServiceNow, Zendesk, etc.)
• Basic networking knowledge (TCP/IP, DNS, DHCP)
• ITIL Foundation knowledge
• Azure Entra ID, Intune, and on prem Active Directory
• Microsoft 365: Hands-on experience with O365 administration and user support
• OneDrive & SharePoint: Practical knowledge of file sharing and collaboration platforms, including permissions, sharing, and syncing troubleshooting.
• PowerShell: Basic scripting capabilities for automation and system management
• Mac OS: Proficiency in supporting macOS environments
• Windows OS: Strong troubleshooting skills for Windows 10/11, 2012 R2, 2016, 2019, 2022
• Hardware: Experience with desktop/laptop hardware troubleshooting and repair
• Azure Administration: Managing and maintaining Azure Cloud services
• Communication: Excellent verbal and written communication skills
• Customer Service: Professional demeanor when interacting with end-users
• Problem-Solving: Analytical thinking and systematic troubleshooting approach
• Adaptability: Ability to switch priorities quickly based on business needs
• Learning Agility: Enthusiasm for continuous learning and skill development
• Azure Entra ID, Intune, and on prem Active Directory
• Associate’s degree with at least 2-3 years of experience in technical support, professional services, or systems support
• Travel required to our various facilities
• Extended periods of computer work and problem-solving
• Standard business hours with after-hours support for critical issues as needed
• Flexibility for emergency response situations
• On-call rotation participation as needed

Our culture is important to us and we are looking to hire interesting, enthusiastic people who enjoy working hard and helping our clients build their brands. We believe we can build a more creative, nimble and devoted workforce to provide better service to our clients if we focus on both diversity and inclusion. Pinnacle is at its best when everyone is respected, included, and heard. We believe in creating a work environment where everyone can show up as themselves and feel empowered to do their best work every day. We are a team based company with each employee operating at the individual contributor level meaning we all have to be the experts at what we bring to the table. It’s energizing and challenging and rewarding! We offer a well-rounded benefits package that includes   PTO , medical, dental, vision, 401(k), life insurance and   long term disability .

 We look forward to hearing from you! 

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