About UnCruise
At UnCruise Adventures, we work together to provide an enriching adventure experience while inspiring an appreciation of local cultures and the natural world. This means we kayak among icebergs, travel to hidden waterfalls, snorkel with sea lions, dive with manta rays, and share air with whales. Our destinations include Alaska, Hawaiian Islands, Mexico’s Sea of Cortes, Costa Rica, and Galapagos. Every team member plays a role in bringing adventure to life.
Job Summary
The IT Support Specialist provides frontline technical support for UnCruise Adventures’ office staff and shipboard crew. This role supports a wide range of hardware, user devices, and enterprise software tools in both office and remote environments. In addition to resolving daily IT issues, the specialist assists with system setup, inventory tracking, and small project coordination. This position works to ensure systems run smoothly and users receive timely, professional support. Success in this role requires strong follow-through, clear communication, and ownership of assigned responsibilities. We’re looking for someone who doesn’t just fix issues but proactively communicates updates, meets deadlines, and keeps stakeholders informed.
This is a full-time year-round exempt position with benefits. It is based at the company headquarters in Seattle, WA.
Essential Duties
Qualifications
Physical Demands / Work Environment
Work Schedule
The workday core hours are 8:00 AM to 5:00 PM, however this position may require a flexible schedule with varying hours to include occasional weekends. Prior authorization for overtime work required for hours beyond 40 in a single work week.
Pay and Employee Benefits
Disclaimer Statement
This job description is intended only to describe the general nature and level of work being performed by an employee in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required, or persons so classified or assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
It is the policy of UnCruise Adventures not to discriminate on the basis of race, color, sex, creed, religion, marital status, citizenship, the presence of any sensory, mental, or physical disability, gender identity, gender expression, sexual orientation, age, disability, ancestry, national origin, or veteran status in its educational programs, activities, or employment as required by law.
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