Job Description

Intelligent Automation Support Engineer (UiPath + Power Platform) | Reliability, Governance & Production Support | $90K-$120K + Bonus | Hybrid

MUST HAVE US CITIZENSHIP

Join a Team That Keeps Automation Running at Scale and Makes It Better Every Week

Our client is growing its Intelligent Automation (IA) capability, and were searching for a hands-on, curious, and impact-driven Intelligent Automation Support Engineer to help us scale secure, reliable automations across the enterprise.

In this role, you'll become the front line of technical support and reliability engineering for our UiPath and Microsoft Power Platform ecosystem ensuring mission-critical automations stay healthy, performant, and continuously improving.

If you enjoy digging into logs, solving problems that matter, tightening governance, and partnering with real users to deliver value, this role will energize you.

What You'll Own

Production Support & Reliability (Core Focus)

Monitor, triage, and resolve issues across UiPath RPA , Power Automate , Power Apps , and Dataverse meeting SLAs with confidence.

Lead incident response from impact assessment through root-cause analysis and permanent fix.

Eliminate repeat issues by improving alerting, telemetry, runbooks, and automated health checks.

Maintain documentation, SOPs, and best-practice guides for L1/L2 support operations.

Platform Administration & Governance

Manage and optimize UiPath Orchestrator (assets, queues, scheduling) and Power Platform environments (security roles, DLP, connectors, RBAC).

Support environment provisioning, licensing, platform updates, and governance standards.

Strengthen compliance and security by enforcing connector rules, credential management, and data protections.

Change, Release & ALM Excellence

Use Azure DevOps/Git for source control, CI/CD, and managed solution releases.

Follow ITIL-aligned change and release processes, including backout planning and smoke testing.

Maintain clean versioning and configuration-as-code wherever possible.

Continuous Improvement & Enhancements

Deliver small enhancements that boost stability, performance, and user experience.

Standardize workflows and contribute reusable components for UiPath and Power Platform.

Help citizen developers and business teams practice safe and scalable automation development.

Why This Role Matters

You'll help transform automation into a trusted, enterprise-grade service one that business teams can depend on and innovate with. Your work keeps essential automations running, helps avoid operational bottlenecks, and accelerates our ability to deploy new digital solutions with confidence.

What You Bring

4+ years supporting UiPath and Microsoft Power Platform (Power Automate, Power Apps, Dataverse).

Strong troubleshooting skills across APIs, authentication (AAD/OAuth), integrations, SQL/Dataverse, and telemetry.

Hands-on experience with UiPath Orchestrator and Power Platform governance.

Knowledge of ITIL incident, problem, and change processes.

Experience with Git/Azure DevOps pipelines and solution management.

Clear, proactive communicator who can translate technical issues into business impact.

Preferred certifications: PL-400, PL-600, UiPath Developer/Orchestrator certifications.

Work Location & Model

Hybrid schedule: 3 days on-site, 2 days remote
Preferred location: Oshkosh, WI (relocation assistance provided)
Also open to: Frederick, MD McConnellsburg, PA Hagerstown, MD

Compensation

$90,000 - $120,000 (depending on experience)

• Annual bonus structure

• Full benefits + relocation assistance

If You Are a Go-Getter Who Loves Solving Real Problems, You'll Thrive Here

We're looking for passionate people who enjoy being the glue that keeps automation stable, scalable, and impactful.
If you love owning issues end-to-end and want to help build a world-class Intelligent Automation function we'd love to meet you.

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