Job Description

Full job description

Reports To: Practice Manager

POSITION SUMMARY:

Under direct and indirect supervision, the Dental Receptionist will answer inquiries and obtain information for general public, patients, visitors, and other interested parties. This role will provide information to callers and perform routine clerical and administrative functions such as answering phone calls, drafting correspondence to patients and insurance providers, respond to explanations of benefits, scheduling and confirming appointments, organizing and maintaining paper and electronic files, presenting cases, track and balance, credit transactions, and other basic financial support functions.

MUST BE FRIENDLY and PATIENT FOCUSED!

RESPONSIBILITIES:

• Operate telephone to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
• Greet patients and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
• Learn to operate new office technologies as they are developed and implemented.
• Memorize and use scripts effectively both over the phone and in person.
• File and maintain records.
• Collect, sort, distribute, and prepare mail, messages and courier deliveries.
• Input data into computer by typing.
• Provide information about the practice, such as location of offices, employees within the organization, or services provided.
• Transmit information or documents to patients using computer, mail, or facsimile machine.
• Balance credit transactions and provide basic financial clerical support duties.
• Present cases to patients.
• Must always represent the practice in a professional, pleasant, and cooperative manner.
• Maintain regular attendance and adhere to assigned work schedule and office policies.
• Must be able to comfortably and efficiently handle multiple deadlines and task assignments.
• Must be able to work both independently and cooperatively in team settings.
• Occasionally there may be some travel, by car or plane, required in order to participate in continuing education or seminars.
• Other duties and tasks, as assigned periodically.
• Assist with dental and medical emergencies according to OSHA and office procedures.
• Maintain CPR certification.
• Assist chair side during administration of nitrous oxide.
• Instruct patients in oral hygiene and plaque control programs.
• Make preliminary impressions for study casts and occlusal registrations for mounting study casts.
• Clean and polish removable appliances.
• Take and record medical and dental histories and vital signs of patients.
• Record treatment information in patient records.
• Expose dental diagnostic x-rays.
• Using and maintaining hazard control protocols as established by OSHA and office standards.
• Must always represent the practice in a professional, pleasant, and cooperative manner.
• Maintain regular attendance and adhere to assigned work schedule and office policies.
• Must be able to comfortably and efficiently handle multiple deadlines and task assignments.
• Must be able to work both independently and cooperatively in team settings.
• Perform routine equipment maintenance and determining when and what kind of maintenance is needed.
• Other duties and tasks, as assigned periodically.

REQUIREMENTS:

• Always maintain the highest level of confidentiality to HIPAA standards.
• Adhere to strict safety guidelines and procedures to OSHA and office standards.
• Adhere to office policy and procedures when collecting payments.
• Must be comfortable seeing and able to maintain a professional demeanor and attitude while working around blood and unpleasant smells.
• Must be detail oriented in order to work efficiently in small spaces and maintain patient comfort.
• Must be flexible and understand that job duties may change from time to time and that this individual may be asked to assist in other areas of the office.
• Must excel in forward thinking in order to anticipate the needs of the doctor as well as the patient.
• Must demonstrate active listening by giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Must demonstrate good reading comprehension by understanding written sentences and paragraphs in work-related documents.
• Must demonstrate excellent communication skills by talking to others to convey information effectively.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• Standing 20%.
• Sitting 80%.
• Moderate noise levels from dental and other lab equipment.
• Dental Office Setting.
• Minimum moving requirements of 35 pounds in order to transfer equipment and pack and unpack supplies.
• Frequent bending, twisting, and position changes in order to examine and service patients.
• Frequent client and interoffice personnel interaction as this position is chair-side to dentist and heavily dependent on excellent customer interaction.
• Near Vision, the ability to see details at close range (within a few feet of the observer) as required for mixing and placing materials on tools and in mouths.
• Potential occupational exposure to trace amounts of nitrous oxide and/or x-rays.

Job Type: Full-time
Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k).
• 401(k) matching.
• Dental insurance.
• Employee assistance program.
• Flexible schedule.
• Health insurance.
• Life insurance.
• Paid time off.
• Professional development assistance.
• Vision insurance.

Work Location: In person

At Diamond Smiles Dentistry, Dr. Aisha Akpabio and our team strive to provide dentistry in the Detroit, Grosse Pointe, and Southfield communities that is comprehensive, high quality, and comfortable. Dr. Akpabio spends time getting to know all her patients on a personal level, learning about their concerns, goals, and lifestyles to create custom treatment plans that soon have patients experiencing great oral health.

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