Education Content Writer Job at GoFan, Remote

TXU4WU9kN0RTM09nTHNLNnRRUUtDb1Z4dkE9PQ==
  • GoFan
  • Remote

Job Description

Education Content Writer Location Remote : COMPANY OVERVIEW PlayOn! Sports is the nation's leading high school media and technology company, providing streaming and digital ticketing services to thousands of high schools nationwide. In 2013, PlayOn! Sports and the National Federation of State High School Associations (NFHS) created the NFHS Network, a joint venture that aggregates the sports media and related rights of state high school athletic associations while celebrating the accomplishments of student-athletes, student broadcasters, and high schools across the country. Through the NFHS Network, PlayOn! Sports provides automated production capabilities free of charge to schools which allows them to live-stream via artificial intelligence and automation thus avoiding the need for production personnel. In 2022, PlayOn! Sports and GoFan (backed by KKR a leading global investment firm), the leading digital ticketing company in the high school sports market, joined forces to create a streamlined customer experience for in-person, live-stream, and on-demand events. There are 19,500 high schools in the NFHS ecosystem and PlayOn! Sports currently works with over 50% of them. Going forward, the company is focused on: 1) continuing to grow the number of schools it works with; 2) continuing to grow the average revenue per school; 3) expanding the products and services it provides to the high school ecosystem beyond streaming; 4) expanding outside of high school sports. THE ROLE PlayOn! Sports is looking for an Education Content Writer. This role is responsible for developing content for the customer-facing and internal knowledge bases for both the NFHS Network and GoFan. As the owner of the knowledge base, this role will have an opportunity to think strategically about the knowledge base organization, taxonomy, and structure, as well as developing processes for streamlining content creation. Additional responsibilities and accountabilities for this role include:
  • Manage the customer-facing and internal product support knowledge bases through Zendesk Guide
  • Maintain article accuracy and stay informed of product changes and new releases
  • Use data to measure content effectiveness and make changes to articles accordingly
  • Leverage SEO to improve the customer experience and self-serve capabilities of the knowledge base
  • Partner with subject matter experts to generate new articles consistent with brand and style guidelines
  • Ensure cohesive brand identity across knowledge bases
  • Improve taxonomy and structure of the knowledge bases
  • Develop a process for gathering customer and employee feedback on articles
  • Produce product training videos as needed for article effectiveness and other training programs
  • Write workflows for our chatbots to improve the efficiency of our AI tools
THE PERSON
  • High School Diploma or equivalent
  • Must be fluent in English
  • 1+ years experience using a knowledge base management solution
  • Prior technical or business writing experience preferred
  • Excellent written communication skills
  • Familiarity with SEO and using data to inform decisions
  • Good verbal communication and interpersonal skills
  • Comfortable with fast and dynamic start-up environment and changing business needs
WHY YOU'LL LOVE WORKING AT PLAYON! SPORTS PlayOn! Sports is more than just a place to work. It's a place to learn, grow, and thrive as people and professionals. We encourage a healthy work-life balance at PlayOn! Sports through offering flexible working schedules and generous paid time off in the off-season. Come be a part of the team that is changing the landscape of high school sports! Some benefits we offer include:
  • Competitive salary
  • Multiple Medical options to choose from
  • Dental, Vision, Life and Disability Insurance
  • Unlimited PTO
  • 401K plan with company match
  • Fun and collaborative hybrid/flexible work environment
Note: Part-time employees and interns are not eligible to participate in any of the Company's Employee Health Benefit Plan listed above. These Benefits are only available to full-time employees of the Company.

Job Tags

Full time, Part time, Flexible hours,

Similar Jobs

MRINetwork Jobs

Metal Estimator Job at MRINetwork Jobs

 ...MR Davidson is in need of a Metal Estimator for a high-quality glass fabricator / distributor in the Pittsburgh, PA area. This...  ...experience quoting jobs for Storefronts and Curtain Wall systems. Remote opportunity is a possibility. Please reach out to Joe... 

LTD Global

Associate Web Developer Or Web Developer Job at LTD Global

 ...the benefit of society. POSITION SUMMARY: The Contract Web Developer will help re-build and set up maintenance of the HR website...  ...Maintenance: Rebuild the HR website to improve functionality, user experience, and accessibility. Establish and implement a sustainable... 

Charter School for Applied Technologies

Cross Country Coach (Varsity) Job at Charter School for Applied Technologies

 ...POSITION: Cross Country Coach (Varsity) SCHOOL YEAR: 2025-26 PAY RATE: $5,000 - $5,600 Our Mission: The Charter School for Applied Technologies prepares students to attain family-sustaining careers by integrating career explorationand a lifelong learning culture... 

Swift Engineering

Fixed Wing UAS Test Pilot Job at Swift Engineering

 ...deployment of Swifts Unmanned Aerial Systems. This position is responsible for remotely piloting fixed-wing Group I, II, and III UAVs, operating Ground Control Stations (GCS), and developing key documentation. As part of an innovative team, the pilot will support the... 

Sysco

Router - Sysco Atlanta (R82131) Job at Sysco

Company: US0002 Sysco Atlanta, LLC Zip Code: 30337 Minimum Level of Education: High School or Equivalent Employment Type: Full Time Travel Percentage: 0 JOB SUMMARY Facilitate the efficient and timely delivery of customer orders through the...