Job Description

This position is posted by Jobgether on behalf of Lokalise. We are currently looking for a Customer Success Manager in United States.

Join a fast-growing remote-first SaaS company that helps businesses scale globally by delivering localized content quickly and efficiently. As a Customer Success Manager, you will be at the forefront of helping clients maximize value from a powerful localization platform. This role involves onboarding, account management, and strategic guidance to drive adoption and long-term growth. You’ll work with a diverse portfolio of enterprise and mid-market customers, delivering tailored support and identifying opportunities for expansion, all while contributing to an inclusive and collaborative environment.

Accountabilities:

• Own and manage the customer onboarding process, ensuring a seamless transition and value realization within the first 1–3 months.
• Oversee a portfolio of 50–200+ accounts, balancing enterprise and mid-market clients using automation and data to provide scalable, high-quality support.
• Understand customer goals and localization workflows to position the platform as a long-term strategic partner.
• Drive adoption through training, onboarding new teams, and highlighting new product features while acting as a technical advisor.
• Monitor customer health and usage metrics to proactively identify churn risks and expansion opportunities.
• Collaborate with Sales, Marketing, Product, and Support teams to ensure a unified customer experience.
• Create and manage customer success plans that connect customer needs with platform capabilities.
• Advocate for customer needs internally by sharing insights to influence product and service improvements.

Requirements

• 2+ years of experience in Customer Success or similar client-facing roles, ideally within a SaaS environment.
• Proven ability to manage and support a high-volume customer portfolio (70–200+ accounts).
• Familiarity with localization tools, workflows, or experience in the localization industry.
• Excellent communication skills in English, both verbal and written.
• Skilled at simplifying technical concepts for a non-technical audience.
• Experience using data and metrics to guide decision-making and prioritize customer needs.
• Comfortable working independently while collaborating cross-functionally.
• Familiarity with customer success platforms and processes for retention, engagement, and growth.

Preferred:

• Background in sales or experience with technical SaaS products.
• Proficiency in an additional language (e.g., Spanish, French, German).
• Experience with BI tools such as Metabase.
• Strong organizational and prioritization abilities in fast-paced settings.

Benefits

• Competitive base salary ($53,000–$92,000) with uncapped commission opportunities
• Employee stock options
• Fully remote with flexible working hours
• Budget for co-working space access
• Flexible vacation policy
• Equipment budget for your home office setup
• Health insurance and wellness benefits
• Learning & development program
• Supportive team culture and regular virtual events

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
It compares your profile to the job’s core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

#LI-CL1

Job Tags

Similar Jobs