Customer Success Co-op (Graduate Intern) Job at Pantomath, Cincinnati, OH

T2VjWk10dkNTWGV1SzhTOXR3Y05EWVYydGc9PQ==
  • Pantomath
  • Cincinnati, OH

Job Description

Pantomath is seeking a motivated and detail-oriented graduate student to join our Customer Experience team as a Customer Success Co-op. This role is ideal for someone pursuing a Master's in Information Systems, MBA, or a related field with a strong interest in SaaS solutions and project management. The successful candidate will gain hands-on experience supporting client onboarding and post-sales implementation projects

Key Responsibilities

  • Support customer onboarding by preparing documentation, coordinating training schedules, and tracking implementation milestones.

  • Assist in managing project timelines, stakeholder communications, and deliverables using project management tools.

  • Collaborate cross-functionally with Engineering, Product, and Support teams to ensure timely delivery of customer implementations.

  • Monitor customer engagement metrics and assist with identifying areas for improvement.

  • Document implementation workflows, best practices, and lessons learned to support process improvement initiatives.

Qualifications

Education and Experience

  • Currently enrolled in a Master's program in Information Systems, Business Administration (MBA), or related field.

  • Previous internship or academic project experience with SaaS technologies is preferred.

Skills and Competencies

  • Strong project management skills and attention to detail.

  • Excellent communication and interpersonal skills.

  • Ability to manage multiple tasks and prioritize in a fast-paced environment.

  • A proactive and collaborative mindset with a customer-centric approach.

Job Tags

Internship,

Similar Jobs

Greenlife Healthcare Staffing

Director of Therapy Job at Greenlife Healthcare Staffing

 ...of Therapy to lead and integrate physical, occupational, and speech therapy services across healthcare facilities. This role drives...  ...Physical Therapy (PT), Occupational Therapy (OT), or Speech-Language Pathology (SLP). Licensure/Certifications: Current state... 

Sanford Health

CMA or LPN - Clinic Float Pool - Full Time Job at Sanford Health

 ...eligible applicants! -Float wage increase -No weekends or holidays -Monday-Friday 8am-5pm Job Summary The Certified Medical Assistant (CMA) functions within the administration pre-defined scope of practice guidelines per state location of practice. The Licensed Practical... 

BNP Paribas

Assistant Vice President AML Investigator Job at BNP Paribas

 ...Overview: The U.S. Financial Security Transaction Monitoring and Investigation (TMI) case investigator is responsible for reviewing alerts...  ...sharing and backup documentation requests. Assist colleagues and TMI Management in other special projects involving... 

FocusKPI Inc.

Junior Data Analyst Job at FocusKPI Inc.

FocusKPI is looking for a Junior Data Analyst to join our client's growing team to spearhead analyses and provide meaningful insights into our users and product. The Data Analyst will leverage data on our users to build dashboards, answer key business questions, and... 

Teva Pharmaceutical Industries Ltd.

Inside Sales Representative/Telemarketing Specialist Job at Teva Pharmaceutical Industries Ltd.

 ...to be a vital part of a leading force in the pharmaceutical industry? Teva is seeking a dedicated inside sales representative/ Telemarketing Specialist to join our team and make a meaningful impact. In this role, you will be responsible in contacting HCPs, Clinics...