Customer Service Specialist II Job at eTeam Inc, Davidson County, NC

Tk9FY01kL0dRM1N1TDhPK3RBOExDSTkydVE9PQ==
  • eTeam Inc
  • Davidson County, NC

Job Description

CW-Customer Service Specialist II:

  • The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services.
  • Under moderate supervision, this job is the first line of support to resolve routine customer issues.
  • The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company.

Key Responsibilities and Duties:

  • Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues.
  • Provides outstanding customer service to ensure service levels are achieved and exceeded.
  • Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
  • Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools. Refers customers to published materials, secondary sources, or more senior staff.
  • Documents customer feedback and complaints.

Educational Requirements:

High School Preferred;

Work Experience:

No Experience Required;

Physical Requirements:

Sedentary Work. Career Level 2IC.

Job Tags

Work experience placement,

Similar Jobs

Beech Valley Solutions

Tax Reviewer - Remote Job at Beech Valley Solutions

 ...needing your expertise across the country. These opportunities are remote, career-building projects that match interests, industries, and...  ...of public accounting experience ~3+ years of experience reviewing tax returns ~ CPA, Enrolled Agent, or Master in Taxation preferred... 

Raag Solutions

Hadoop Developer (W2 only) Job at Raag Solutions

 ...Required experience: 10+ years Comments: Google Cloud migration experience Hadoop and Teradata experience ETL experience Python and Apache Spark experience Skills: Required Qualifications: 10+ years of application development and implementation experience using... 

Descope

Enterprise Sales AE - San Francisco Bay Area Job at Descope

 ...territory. This role is for focused individuals who thrive in an environment of change and who have demonstrated a highly successful sales track record, this position provides high visibility and extraordinary financial rewards. While the focus is on enterprise software... 

Hurricane Express

CDL-A Lease Purchase Truck Driver Job at Hurricane Express

Experienced CDL-A Lease Purchase Truck Drivers Choose your path to leasing your own truck!At Hurricane, we believe our drivers deserve the safety, stability, and support of a new truck. That's why we're introducing a whole new fleet to our team. $9,000 NET MINIMUM and a...

MH CIVIL CONSTRUCTORS, INC

Construction Laborer (Obrero de la Construcción) Job at MH CIVIL CONSTRUCTORS, INC

 ...Construction Laborer What you'll do: # Assists skilled workers as assigned. This may include jobs such as demolition, carrying lumber, or construction. # Unloads materials that are delivered such as lumber or bags of cement, and distributes them to appropriate...