Job Description

Summary:

Responsible for assisting with the day-to-day operation and direct supervision of assigned activities within the Hotel department. Oversee overall department and/or shift(s) as assigned. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or team member challenges.

Essential Functions and Responsibilities:

• Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
• Complete reports as assigned by the Hotel Manager
• Assist in the control of occupancy by reviewing the availability and coordinating with EGS and Housekeeping
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Qualifications

• Two years of Front Office Supervisory and/or Management preferred
• Ability to diffuse situations
• Proven experience providing high level of guest service
• Windows applications
• 21 or older
• High school diploma/GED
• English
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• None

Physical Requirements

• Lift up to 25 pounds
• Ability to move around through the property as need by stairs when required
• Ability to stand for up to 8 hours

Work Environment Potential Conditions

• Ability to work in hot, cold, smoky conditions

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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