Job Description

Envision:

Working for a company dedicated to personal career growth, success and providing opportunity in moving the organization forward. Your drive, ambition and working with an amazing group of people is part of what keeps you going.  Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s 50 Best Managed Companies. Our success is directly attributed to our dedicated and talented team of professionals who work hard together with a common purpose – to keep us on the leading edge in safety, technology, and analysis.

It’s not by chance that Challenger is a leading North American freight transportation company. In 40 years, Challenger has grown from one person with a vision and a truck to an international transportation and supply chain management company.

We win as a team when we work as a team and succeed when our employees succeed. We want people who are resilient, team-oriented, and driven because we are laser focused on meeting commitments to our People , Customer , and Profit . If you’re looking to work for a dynamic, fast-paced, progressive organization then apply with us.

We offer the following in our search for engaged employees looking to become part of a successful team:

• A continuous learning environment that develops your individual career goals
• A continuous improvement environment where all ideas are explored
• Engaged coaches and mentors who will provide guidance but also allow autonomy
• Team atmosphere
• Competitive and comprehensive total rewards package including company paid group benefits and company sponsored retirement savings plan
• Competitive base compensation + incentive program with no monthly draw
• Standard office hours; Monday to Friday from approximately 8:00am to 5:00pm. Some after-hours follow up with customers may be required.

The Opportunity:

As an Account Manager you will develop relationships with customers, manage appointment times and act as liaise between our internal team and your primary accounts, handling all day to day operational needs. You will be actively involved in managing your loads from origin to destination, providing timely updates to your clients and keeping everyone aligned on expectations.  Communicating with internal and external stake holders will allow you to understand and anticipate your customer’s needs exceeding their service expectations.  Your commitment to providing superior customer service will be the key to growing your portfolio!

We’re looking for the very best to join our talented team. 

Key Accountabilities:

• Customer Service and tenacity are key to your success
• Build strong relations within the sales team and with other internal clients 
• Maintain positivity in the face of adversity, pushing through roadblocks with determination and integrity
• Work with key team members on building and executing operational strategies
• Book pick-up and delivery appointments and input the load details into our Transport Management Software
• Retrieving timely location and status updates from partner carriers
• Communicating location and status updates to your portfolio of customers
• Identify areas for opportunity and to maximize efficiencies
• Always remain focused on providing best-in-class service as a means to better service and growth potential
• Continually look for opportunities to learn, always challenging the status quo
• Follow all company policies, ethics and company procedures

What You Will Need to Be Successful in This Role:

You have an unbelievable work ethic – better than anyone you know – with the drive and resiliency to win. Your unwavering resolve allows you to thrive in a fast-paced, high-energy and time-sensitive environment. Most importantly you will always Go the Distance to make it happen for our customers.

• Minimum of 1 to 3 years’ experience in a Logistics Account Manager role
• Post-secondary education is highly desirable in Transportation/Logistics or a college degree in a related field
• A desire to win
• Great problem solving, creativity, decision making ability and determination
• Unwavering resolve that allows you to thrive in a fast-paced, high-energy and time-sensitive environment
• Strong communicator, positive attitude with great people skills
• Great organizational skills and attention to detail
• Knowledge of Microsoft Office (ability to leverage Excel, Word, Outlook etc)
• Experience with using transportation management systems
• Industry Expertise (Transportation industry knowledge such as rates, domestic and international market, including key terminology and general knowledge of primary customer industries)
• Geographical Expertise (Continental US and Canada) 
• Understanding of mileage as it relates to the passage of time, including transit time difference based on mode

How To Apply:

If you are looking to join a premier transportation company and become an integral part of results-oriented team who constantly challenge themselves to Go the Distance for our customers and for each other, the role of Logistics Account Manager in Chicago, USA, may be right for you.

No phone calls, please. We thank all applicants; however, only those selected for an interview will be contacted. Challenger Motor Freight Inc. is an equal opportunity employer. We welcome diversity in the workplace and encourage applications from all qualified candidates including women, members of visible minorities, persons with disabilities, and aboriginal peoples. By submitting your resume, you consent Challenger Motor Freight Inc. to share this information within its divisions in order to identify other employment opportunities that you may be suitable for.

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